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Returns & Refunds Policy

We hope you love your order, but if you change your mind, no problem.

You have the right to return your order for a full refund within 14 days of receiving it, in accordance with your rights under the Consumer Contracts Regulations 2013. You then have a further 14 days to return the goods from the day you notify us.

To start a return, email us at hello@kyosmatcha.com with your order number and reason for return. Please wait for our instructions before sending anything back — this helps us process your return quickly and correctly.

Returns Window
We offer a 30-day return period, giving you extra flexibility. You can request a return within 30 days of receiving your order.

Conditions

  • Items must be returned unused and in their original packaging.
  • You are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
  • We recommend using a tracked service, as we can’t refund lost returns.

Refunds
Once we receive and inspect your return, we’ll issue your refund to your original payment method within 5–10 business days. You’ll receive a confirmation email once your refund is processed.

Exchanges & Damaged Items
If your item is damaged, faulty, or incorrect, please email us within 7 days of receiving it, and we’ll make it right — either by sending a replacement or issuing a full refund, including postage.

茶　道

The quiet discipline
of a single bowl

Long before matcha was a morning ritual, it was a meeting — of host and guest, silence and gesture, in a room built for nothing else. This is where the practice began.

CHANOYU

Tea, made into a way of living

In Japan, the preparation of matcha was never simply about drinking tea. Chanoyu which translates to "hot water for tea" grew over four centuries into a discipline touching architecture, ceramics, calligraphy, gardening, and conversation, all in service of a single shared bowl.

The 16th-century tea master Sen no Rikyū is credited with distilling the practice to its essence: strip away ornament, slow the hands, and let the guest feel that this moment this bowl, this light, this season will not come again.

| "Ichi-go ichi-e" — one time, one meeting. Every bowl is prepared as if it were the only one that will ever be shared.

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TEMAE

Inside a single preparation

01

Purification

Cleansing the utensils

Before a single scoop of matcha is measured, the host cleanses the tea bowl, the scoop, and the whisk in a fixed, deliberate order performed slowly enough for the guest to watch. It is the ceremony's way of saying: we are starting from nothing.

02

Preparation

Sifting and whisking

Sifted matcha is measured into the bowl with a bamboo scoop, hot water added in two motions, then whisked in a brisk "W" pattern with a bamboo chasen until a fine, even foam rises never stirred, always whisked from the wrist.

03

Presentation

Turning the bowl

The bowl is placed so its front — often its most decorated face points toward the guest, an offering of the finest side. The guest then turns it away from themselves before drinking, a small act of humility repeated for centuries.

04

Gratitude

Drinking, and the quiet after

The guest drinks in a few unhurried sips, wipes the rim, and studies the bowl itself before returning it. Little is said. The silence that follows is not empty, it is the part of the ceremony most easily missed by those in a hurry.

In the room

Moments from the Ceremony
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01 — THE SETTING
The room, prepared

Before a guest arrives, the room is already speaking, tatami swept, kettle warmed, bowl and whisk set exactly where the hands will need them. Nothing here is decorative. Every object is waiting to be used.

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02 — THE WHISK
Where the rhythm lives

The chasen moves in short, brisk strokes from the wrist alone never the arm. It's the one moment in the ceremony that looks almost hurried, right before everything slows back down.

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03 — THE OFFERING
The bowl, turned forward

Held up before it's set down, the bowl's finest face is presented toward the guest. It will be turned again before drinking, a small exchange of humility neither party needs to explain.

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04 — THE POUR
Measured by hand, not by device

No thermometer, no marked line on the kettle just years of repetition until the right temperature and the right amount become something the hand simply knows.

一期一会

We can't recreate the room, but we carry its standard.
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