Terms & Conditions
1. General
By using this website or purchasing from Kyo’s Matcha, you agree to these Terms & Conditions.
If you do not agree, please do not use this site or our products.
We may update these Terms at any time without notice. Continued use of the website indicates acceptance of the revised Terms.
2. Eligibility
You must be 18 years or older to purchase from Kyo’s Matcha.
By placing an order, you confirm that all details provided are accurate and complete.
3. Products & Availability
All products are subject to availability. We reserve the right to modify, discontinue, or limit product quantities at any time without notice.
We make every effort to display product information accurately, but slight variations may occur.
4. Pricing & Payment
All prices are listed in GBP (£) and include VAT unless otherwise stated.
We accept major credit/debit cards and other payment methods available at checkout.
Orders are processed only after full payment is received.
5. Shipping & Delivery
Orders are dispatched within 1–2 working days.
UK delivery typically takes 2–4 business days via Royal Mail Tracked 48.
Shipping is free for subscriptions and orders over £50.
We currently deliver only within the UK but plan to expand internationally soon.
6. Returns & Refunds
We offer a 30-day return policy from the date your order is delivered.
To initiate a return, please contact hello@kyosmatcha.com before sending anything back.
Returned items must be unused, sealed, and in their original packaging.
Refunds will be issued to your original payment method within 5–10 working days after the returned product is received and approved.
Shipping costs are non-refundable.
7. Subscriptions
Subscription orders renew automatically according to your selected frequency.
You may modify or cancel your subscription anytime before the next renewal date through your account or by contacting hello@kyosmatcha.com.
8. Product Use & Disclaimer
Our products are formulated to support general wellbeing and are not a substitute for a balanced diet or medical treatment.
They are not intended to diagnose, treat, cure, or prevent any disease.
Consult your healthcare provider before using any new dietary supplement, especially if pregnant, nursing, or under medical supervision.
9. Intellectual Property
All website content, including text, graphics, images, and product names, is the property of Kyo’s Matcha Ltd and protected by copyright and trademark laws.
No part of this website may be reproduced, distributed, or modified without prior written permission.
10. Limitation of Liability
Kyo’s Matcha Ltd shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access.
Our total liability shall not exceed the amount paid for the product in question.
11. Privacy
Your personal data is processed in accordance with our Privacy Policy, available on our website.
By using our site, you consent to the collection and use of your information as described in that policy.
12. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
For any questions or concerns about these Terms & Conditions, please contact:
Email: hello@kyosmatcha.com
Address: 30 Seagull Lane, E16 1YP, London, United Kingdom